I ordered a birthday cake for my daughter and specifically asked for the picture to be a certian way and when I picked up the cake it was wrong. they said they could do it the way I wanted in person, on the phone, and via email. after I picked up the cake they proceeded to lie to me saying that they told me they couldnt do what I wanted because their printer doesn't work well. I became angry and told them they need to give me a discount or something because my order was extremely wrong. they still haven't resolved the issue. all they did was say next time they will do better. well there will be no next time. I will use a different bakery and I advise you do aswell. extremely upset. I could have made a prettier cake myself!